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Through Lines

Essays and thoughts on Design, AI and how we create better services and organisations.

  • The Organisational Rails of AI

    Why the standards being set now matter more than the technology setting them

    2 March 2026
    organisational changeaitimestandards
  • Computer Says Maybe

    When certainty gives way to judgement

    15 February 2026
    aiservice designcustomer service
  • Be infectious

    Advice for designers presenting their work at interview

    24 October 2025
    service designdesigninterviews
  • The Sloppery Slope of AI

    We keep telling ourselves AI is making life easier. But what if it’s just making it emptier?

    29 September 2025
    aiservice design
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